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Emotions will drive the future Intelligent Chatbots-Report

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Imagine you run home from the office, highly frustrated and angry with your day’s work. But as soon as you enter the home, you have a personal friend in the form of a digital virtual assistant which can automatically sense your current mood and order your favourite food, dim the lights and soothe you to sleep while you listen to your favourite music. Sounds like a dream. But this dream is soon to be a reality.

Numerous companies are working on building these virtual friends for us. To name a few, we have Siri by Apple, Alexa by Amazon, Cortana by Microsoft, Samsung’s Bixby etc.  Every company is striving to get ahead of the other when it comes to these virtual assistants. Owing to this large scale competition, we now have these little talking bots do wonders for us- hotel/restaurant reservations, controlling home automation devices, managing to do lists, navigation etc.

Emotions will drive the future Intelligent Chatbots

Similarly, a patent filed by Google US2014XXXX, mentions a system to provide help information based on emotion detection of the user of a device. The system detects the emotion of the user while interacting with the device and provides further assistance based on the recognized emotions. Another patent by Google US2016XXXX mentions selecting at least one content item that is relevant to the user based on his mood. These patents can be a hint at Google trying to implement similar technology in its virtual assistant.

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